Healilator, Heat n Glo gas fireplace repairs and service.

We service and repair the heatilator and heat n glow brand fireplaces in the Raleigh NC area.

If your fireplace is over 10yrs old and had not been serviced it might be time to get it cleaned up, checked out and put back to like new condition.

Over time a gas fireplace is subject to lots of wear n tear with usage. The glass can get “dirty”, the pilot assembly, which keeps the system running, can break down and make it harder to get the pilot lit at startup.

We clean the dust out and off of all the places we can get to with our mini vacuum. We remove the glass front to clean the white calcium deposits off which can distort the view of the fireplace. We also remove and vacuum dust off the logs.  Over time the logs can get a thin layer of dust on them but you don’t notice it. They look like new after a good cleaning 🙂

We check and clean the pilot assembly for proper operation.  We also vacuum off the burner to remove old embers, dust and rust that can form inside the firebox over time.

We vacuum the area under the firebox where the gas valve and fan are located as well. (we get lots of pet hair) we also check all elec low voltage connections for proper connections.

We put logs back in proper places, add new glow embers, reinstall glass, reinstall any grates or grill, lite pilot and check operation.


Give us a call to set up your appt at (919-772-8110) Gas log repair of Heatilator, Heat n glow, and other brand gas logs sets.





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  • Passing the Hat


    Karen and Carl Newton


    Sarah and Will Gilfillan

    Owning and operating Chimney Keepers for 27 years has been a very rewarding experience, and we have enjoyed the relationships we have built with our customers. We are now starting a new chapter and are selling the business to one of our Technicians. Though we will miss the many relationships and friendships we have built over the years, Karen and I are looking forward to traveling full time in our Airstream as we explore the nooks and crannies of North America.

    We would like to take this opportunity to introduce you to Will and Sarah Gilfillan, who will be taking over Chimney Keepers as of March 30, 2020. Rest assured, Will has been well trained (by Carl!) and is very competent, with nearly four years of experience in the gas log/fireplace/ chimney service industry and over ten years as a firefighter. Sarah, the Office Manager/wife is a fast learner, and will do wonders in assisting you with scheduling appointments and answering questions. It was important to us to find a good fit for our customers, and we feel confident that you will find Will and Sarah to be knowledgeable and a pleasure to work with.

    Thank you for your business over the years. It was my distinct pleasure to have been of service to you, and I wish you continued success and prosperity in the years to come.

    Sincerely, Karen and Carl Newton

  • Is Your Wood-burning or Gas-burning Fireplaces ready for Winter?

    Is your Fireplace or Gas Log unit ready to go? If not, or for a service, give us a call.

    During a power outage, a fireplace or gas log unit may be your only form of heat, so make sure they are working in top form. Give us a call to set up an appointment, 919-772-8110.

    PS: If you do NOT have a Carbon Monoxide detector and you have gas logs, GET ONE… NOW… We recommend the combination CO/Smoke, battery-powered, detectors found at Lowe’s, Home Depot, or most hardware stores.

    If yours are over 10 years old, replace them (there’s a date on back). If there is not a date of manufacture on the back, GET rid of it.

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