FAQ's on Chimney Cleaning, Chimney Caps, Dryer Vent cleaning Raleigh, Glass for fireplace doors, Chimney/Chase Top, Cary, Garner, Clayton NC.

How often should my chimney be cleaned?
The National Fire Protection Agency (NFPA) recommends a yearly inspection and cleaning and repairs done as necessary. Free standing wood stoves or fire place inserts used to heat the home should be inspected and cleaned if needed every year. Regular open fireplaces need to be maintained and cleaned on a consistent basis as well. Usually a cleaning is needed for every cord of wood burned or at least 2-3 years.

Back to top.

How long will it take to clean my chimney and is there any MESS!!
It usually takes about an hour to clean most masonry chimneys including setup of tarps, vacuum and tool and taking them down.
We guarantee absolutly No Mess in your home.
Pre-fab fireplaces typically take about 35-45 min.
Inserts can take from 1-3 hours depending on how often they are cleaned, the type of wood burned, and the way the stove is operated. (Chocked down to slow smolder type burning will produce more creosote taking longer to clean.)

There is no mess. We have tarps, vacuums and brushes to clean your chimney without making a mess in your house.

Back to top.

How much will this cost?

Service Rates:

Level 1 Inspections Only: $65 (For more info on inspection levels click here )

To clean Brick/masonry chimney: $169 includes Level 1 inspection: (for inserts/woodstoves see pricing below).
Clean Pre-fab fireplace (wood or vinyl siding on outside of chimney): $154 includes Level 1 inspection.
Wood-stoves and inserts cleaning starting at: $199 includes Level 1 inspection
we remove the stove/insert and clean chimney, reinstall and clean inside of woodstove
insert.
Wood Stove/Insert Removal and disposal: $195 (removal)+199 (cleaning)=$304 (this includes: cleaning the chimney and removing the stove at same time.)
To remove and dispose of wood stove: $250 and up for removal only of wood stove insert. We will remove and haul off to recycle..
Dryer vent cleanings start at $129 (one story house) to $139 for most 2-3 story homes. Replacing vent hose from dryer to pipe in wall is $1.50 per foot.
Video scan of the chimney starts at $199 (chimney may need to be cleaning, see price above)
Firebox Back Wall removal and rebuild starts at $495. Side walls start at $350.
Water repellant treatments have to be quoted on an individual basis. We will be happy to come by and look at your chimney, just give us a call.
Hook up gas logs in fireplace with existing gas line. $60hr. (min 1 hr) + parts
Replace chase cover on pre-fab chimney: starts at $475 and up. depends on material and height and size of chimney top. Cost of additional repairs are estimated on a per project basis.
Prices for chimney caps are figured on size of chimney, number of flues to cover, and materials wanted. We carry Stainless steel and copper both with lifetime warranty.
Carpet & Upholstery Cleaning. We can also clean your homes carpet, furniture, tile & grout and more. Check us out at AbsoluteBestCarpetCare.com Be sure to check out the 24 hr toll free report, Consumers Insiders Guide to Carpet Cleaning.. call 866-848-8795 to learn 6 common misconceptions about carpet cleaning, 4 carpet cleaning RIP-OFF's and much more.

How do you clean a chimney?
We clean most chimney from inside the home. Upon entering your home we are careful to find the best way for us to get equipment and personal in and out of your home. We need some space in front of the fireplace to spread out the 9 x 12 ft tarp that covers the carpet and hearth. "Special Stuff" on the mantel or walls above the fireplace is safe. If you want to remove items on the mantel please do. We set up all needed tools and our special chimney vacuum to aid in dust control. We wear coveralls, gloves and a respirator to protect us from harmful creosote dust and ash in the chimney. We assess the chimneys condition noting any problems and proceed with cleaning.

We start by removing the grates and any ash from the firebox. The walls and damper blade are brushed with a hand brush to remove any soot and creosote from this area.

We remove the damper blade and handle (if possible) to check for rust and missing parts. While cleaning the firebox area we are checking for cracks in brick and missing or severely eroded mortar joints.

On "Pre-fab" models fireplaces we are checking for cracks in the back and side refectory panels in the firebox. Some hairline cracks are acceptable and a part of normal operations, however we are looking for larger cracks and gaps that will allow fire to reach the metal box enclosure of the fireplace. This can cause damage to the firebox making it unsafe for use. These panels are replaceable so do not fear. We can most likely find and replace old damaged panel making your fireplace usable again.

On masonry chimneys we reach up inside the smoke chamber area with hand brush to clean the breast area and the sides where the larger brush misses.
Next, we insert a steel wire brush attached to a flexible fiberglass rod and clean the upper smoke chamber area. The brush is pushed up into the flue, working in a scrubbing motion with sections of fiberglass rods added until the brush exits the top of chimney.

The process is reversed, and the liner is check for cracks, gaps and missing joints using a spotlight. We clean off debris that has fallen onto smoke shelf, the damper blade, handle and cotter pin is put back in place and dust is swept out of firebox. We vacuum off the hearth, and remove all equipment and tarp from your house, complete the invoice, get payment for the amount due, thank you for the business, sprinkle some good luck around and look forward to the next customers dirty chimney. The whole process takes about 1 hour more or less depending on conditions and such.

Back to top.

Do you install chimney caps? How much?
Yes, We carry Stainless Steel and Copper Chimney Caps that carry a lifetime guarantee. A cap will keep out animals, leaves, twigs, and rain. Rain entering from the uncovered top, does most of the damage in a chimney by getting into the mortar joints inside the firebox causing them to become weak and deteriorate. The single flue cap chimney cap starts at $95-$175 Installed and are priced according to size. Multi-flue caps (covering more than one flue) start at $195 installed and go up depending on size wanted. Custom caps are priced according to size and material used, (ie., Stainless Steel or Copper.) Call 919-772-8110 for more info.

Back to top.

Can you do repairs?
YES, Our specialty is firebox repair and chimney relining. We do most everything and anything to do with chimney repairs. We also replace lost or damaged damper blades or install a Lock Top® damper if a replacement blade is not available. If you are having problems with your chimney, we can most likely find a workable solution. Call Chimney Keepers with your problem, we want to help!

Back to top.

I have rust stains on the top and running down the siding of my chimney. What causes this and what can be done about it.
Pre-fab fireplaces have a metal covering (chase top) to prevent water from entering the interior of chimney structure. The chase top is usually made of a galvanized sheet metal. Over the years the metal coating wears off from sun, rain and other forces. Most tops have a low spot that holds water as well. When you get pine straw and leaves blowing around some are bound to get stuck on the water that has collected during rain, snow, ice storms. Pine straw and certain leaves are very acidic when they are decomposing especially when sitting in water. The acid break down the galvanized coating and you soon get bare metal.

After a while the metal starts to rust and when water runs off the top during a rain, carries the rust with it down the side of your beautiful siding causing a stain that's get bigger over time. You may even hear water dripping on the inside of chase after a rain as the rust has pitted the metal allowing water to seep through. Then you know you have a problem. The rust stains on outside of chimney are the first clue as it can take several months for the metal to pit enough for water to seep through. The time to act is when you first notice rust stains not when you hear water dripping...

The best way to fix the problem is to remove old rusted chimney top and replace with new one. We use and recommend stainless steel for its strength and ability to resist rust. You can use the regular galvanized metal when is less costly but not as long lasting. The cost difference is usually $50-$75 less than stainless steel.

Oh, another thing, the stainless steel top has a lifetime warranty against rust, corrosion and manf. defects. The galvanized cap only comes with a 12 month warranty against rust and manf defects only. Sounds like a easy choice to me... :)

To get a cost estimate call us at 919-772-8110 also remember, stainless steel is a good selling point in the future and good peace-of-mind today.....for more info click here.

What is a chimney liner?
Currently, most masonry chimneys are built with terra-cotta clay tiles stacked and mortared inside the brick structure. These tiles serve as a gas-tight and heat-resistant insulator against the masonry structure. Without a liner, or with cracked and damaged liners, there would be heat transfer or actual seepage through the brick and mortar. A liner is a stainless steel tube inserted into a chimney to draft an furnace, woodstove or fireplace. The appliance will vent through that stainless pipe and use the existing chimney structure as an encasement. New liners are gas tight systems insulated for highest efficiency. This system can solve most drafting and safety issues of chimney fire damaged or older unlined chimney flues. For more info about chimney Liners at Chimney Safety Institute click here

Back to top.

How often should my dryer vent be cleaned?
Most dryer vents should be cleaned at least every two years or so. This depends on the length of your vent, how many turns and how often the dryer is used every week. Dryers that have short vents and little usage may be able to go longer than normal before being cleaned. On the other hand if you have a large family and/or are constantly running the washer and dryer then you might need to have a dryer vent cleaning yearly..

Cleaning the dryer vent can help prevent the possibility of a fire in your house or dangerous carbon monoxide gas, in the case of a gas dryer, plus can save you money on electricity or gas cost. A clean vent pipe allows the dryer to move the proper amount air through the system taking the humidity out of the clothes, caused by the heating of gas burners or electric elements in your dryer thus allowing your clothes to dry quicker with less energy consumed. Take time to notice if your dryer is running longer with the same amount of clothes, it may be time to have the vent cleaned. And, with all the talk about power shortages we all must do our part and make sure all our appliances are operating at peak efficiency.

Speaking of energy savings, one of the best ways is a programmable thermostat that will automatically raise and lower the temp in your home when you are at work. They work by allowing the temp to raise during a summer day to around 81 and before you get home have the temp back to 78. Some other ways of saving energy is to set your A/C cooling temp at 77 or 78 degrees instead of 74 or lower, and during heating season try 68 instead of 70. You won't notice the difference till the electric or gas bill comes. (If you need help figuring out how to spend all the money you saved give me a call... :) I try to hang clothes out on nice days to get the FREE drying provide by Mr. Sun. I figure some thing in life are free, you just have to take advantage of them....
climbing down off my soap box now......

We often see the white vinyl vent coming out the back of 60% of dryers we service. This type of vent pipe is very highly flammable and causes dangerous fumes when burning. If the lint catches on fire while the dryer is running it can blow flames into the vent pipe catching the vinyl connector between the dryer and wall on fire. It can also blow flaming balls of lint around in the area where the dryer sits and behind the sheetrock behind the dryer which causing the fire to spread faster. Hopefully, you catch it soon enough and the Fire Dept gets there in time to keep the damage to a minimum. The washer/dryer area is one place we recommend putting a smoke detector to give a early warning about smoke or fire in this area and have a good ABC type fire extinguisher in that area handy in case you need one quick. That can be the difference between knocking down a small fire or having the house burn down.

We can replace the old vinyl dryer vent material with the new flame resistant silver UL listed flex.

Pricing for dryer vent cleaning starts at $129 for one story house with dryer venting down under the floor, and $139 for 2 story with dryer up stairs and venting out high. This includes up to 25 ft of vent. Other guys give a low price but for only 5-6 ft of vent to clean
.
If the dryer is on bottom floor of home and vents out down low this is considered a one story price. Flame resistant dryer vent run $1.50 per foot.

In addition, we are equipped to completely replace an old unsafe vent system with new rigid sheet metal vents or metal flexible vents where needed in most cases. Call Chimney Keepers at 919-772-8110 today and get your dryer vent system serviced and cleaned.

Back to top.

What is the difference between a Pre-Fab fireplace and
a Masonry fireplace ?
The quickest way to tell is by the chimney outside. If its covered in wood or vinyl siding like the house it most likely a pre-fab. Pre-fab fireplaces are installed on site from UL listed components made in a factory, while a masonry chimney is constructed on site by brick masons. A pre-fab chimney has a metal pipe flue to vent smoke out of house. Pre-fabs are smaller and some have blowers built in. All pre-fab fireplaces are UL listed. The pre-fab chimney is encased in a wood chase covered by a metal cap to prevent water and provided with termination cap on top.

A masonry/brick chimney is built on site using brick and terra cotta tile for liners and is more expensive to build to maintain. Most masonry chimneys do not have chimney caps installed allowing water and animals to get inside the structure and sometimes inside your house. A pre-fab fireplace can be removed if damaged and replaced with new unit for less cost than masonry chimney. Pre-fab fireplaces are not any more or less safe than masonry fireplaces. They are just different. But both will help keep you warm and they are romantic!!
Call Carl for more info at 919-772-8110.

Back to top.

What is the difference between vented and non vented gas logs? What else is there?
There are several different types of gas logs. We deal with the most popular types, vented and non vented or heating logs. The differences between these two logs sets is very technical. But to boil it down, Vented type logs can only be used in fireplaces with a working chimney that meet current codes. The damper is locked open upon installation must be kept open when burning. Placement of the logs can be changed to make the fire look different. The flame has a more orange look and soot is more prevalent in the chimney. A chimney cap is HIGHLY recommended when using either type of log set to prevent water and other debris from falling on the log set. Water can rust the burner, grate and also damage the logs in a short amount of time.

Non vented logs can be used in firebox's, when approved, with or without a chimney flue and still meet current building codes. The damper (if there is one) is only cracked open (1/4" to 3/8") allowing most of the heat to enter the living space. If you are using a vent free fireplace a window need's to be cracked open during use to allow for fresh air into the home. Once vent-free logs are set up they must stay in this configuration through out their life. The flame is more blue with yellow tips and these logs produce no soot. In some cases they don't look that great in the fireplace. However, most of the newer models have come a long ways in the looks dept.

To find out more info about the good and bad of un-vented logs read this in-depth article at this fine site. here.

Direct Vent
We are now handling Regency Fireplace Products. They offer a nice looking direct vent alternative to vent less logs with out the indoor air pollution problems. These units produce a good amount of heat and with blowers, can provide enough heat for medium size house for less than regular gas logs. And, Yes they do work during a ice storm with no power for the fan. You still get good heat circulation through the vents and lots of heat off the ceramic glass front area. I have several customers with Regency gas inserts that did just fine with no power. To find out more click here.

Back to top.

You sell gas logs but can you run the gas line for me?
We are not able to run the gas lines into fireboxes at this time. If you look in the yellow pages under "Gas Lines" you will find several company's that provide this service. I recommend getting at least 2-3 different price quotes before deciding on one company. You may also want to check out the BBB website at Better Business Bureau Web site. After the line is installed we are able to hook up your new gas logs.

Back to top

My chimney has white stains on the brick what is this?
The white stains or powder-like material is often the result of water penetration of the chimney. During a rain, snow, or ice storm water is absorbed by the brick and mortar crown. In the case of snow or ice storm the freeze thaw cycles can enlarge the cracks on the top of the chimney mortar crown allowing water to enter the structure this way. The chimney will soon saturate with water. As the chimney dries, lime and salts from brick and mortar are pushed out of the pores of the chimney. Wood in contact with the chimney can also absorb water, and in most cases, start to rot. This is a common problem that we can help prevent. The cost of this service depends on many factors. Call us for more info or to schedule a visit.

Back to top.

What can be done to prevent the white stains on my brick?
The first step is a visual evaluation of the chimney crown, mortar joints and flashing. Often we find the crown has cracks caused by shrinkage of the mortar during construction. These start out as hairline cracks but get bigger over the years from freeze thaw-cycles and the natural expansion-contraction that occurs during the spring & summer seasons. If the chimney has darkened from mold and mildew, we recommend cleaning the surface of the brick with a power washing. This opens the pores of the brick and cleans off mold and mildew deposits. We apply a layer of CrownSeal on the mortar crown sealing the cracks but remaining flexible to allow for expansion-contraction cycles. Afterwards then apply the water repellent product ChimneySaver® with a low pressure sprayer. Both products have a 10-year warranty and we have confidence in their ability to perform as stated.

Back to top.

Can I get replacement glass for my fireplace doors?
Yes, we now have a great source where we can provide high temp tempered glass for fireplace doors. We need length, width, and thickness of glass and if the glass is enclose in full frame or has exposed edges. Turnaround time is 7-10 days.
We can also get super high temp ceramic glass especially for woodstove inserts and free standing models. For more info click here.

Back to top.

Why should we choose CHIMNEY KEEPERS as our chimney professional?
Because that is exactly what we are-Professionals. Chimney sweeping is a very straightforward, simple maintenance process but, there are aspects of chimneys and venting systems that are very technical. Ongoing training is needed to provide accurate evaluation reports and building codes are always changing. Chimney Keepers is a current member North Carolina Chimney Sweep Association (NCCSA). This helps us keep up to date with the latest changes in our industry and code changes at the state level. We carry business liability insurance and we are bonded for your protection. You may see our vans on the road, and we have a yellow page presence in both the Bellsouth Yellow pages (13 years) and the new Talking Phone Book (5 years) yellow pages.
Call us for more info or to schedule an appointment 919-772-8110

Back to top.

Do you have references?
We can give you the names of past customers, realtors and property management company's we have performed chimney services for in the past if you desire. Please call and let us know in advance. We will be happy to let you hear all the nice things our customer are saying about us!!

Back to top.

What can I do about the birds in my chimney ??
The chimney swift, a colony bird from South America, spends the summer in your chimney nesting, raising their young and getting ready for the long flight back to the forests of Peru. Chimney Swifts on average eat several times there weight in flying bugs such as mosquito's. Being a colony bird they will return to the same chimney they hatched in each year. We start seeing the birds in this area mid to late April. They stay until mid Sept and are usually gone by the first cold snap. We like to wait until the birds are gone or between nesting activity to put out the "No Vacancy" sign.
These birds can have 1-2 nesting a year depending on weather and other factors. The hatching period usually lasts 4-5 weeks with a 1-2 week period between hatchings. We recommend cleaning the chimney if to remove the bird debris and any flammable material that may be in the chimney area. Next step is to install a stainless steel chimney cap. This will prevent birds, squirrels and other animals from entering the chimney along with rain and leaves. From then on your bird and small animal problem is solved and you are the hero. So, make that call today to schedule your appointment. 919-772-8110

Way the By, after we install a chimney cap on your house be sure to tell your neighbor about us as the birds that were in your chimney, will head for the closest uncapped chimney. I have worked my way around cul-de-sacs installing caps as the bird moved from house to house. ( I love my job!! lol)

Back to top.

What areas do you service?
We provide quality service in the following areas: Angier, Apex, Cary, Clayton,
Fuquay Varina, Garner, Holly Springs, Willow Springs, Raleigh/ N. Raleigh areas.
For other areas east and south of Garner (Smithfield, Selma, Benson etc.) please call and inquire. call 919-772-8110.

For Wake Forest, Durham and areas north and west towards Roxboro, area, please call:
Steve Sterling at Carolina Chimney 919-562-7668 or
Dudley Hampton at Mr. Soot Chimney 919-874-0300

These are just a few of the answers to the most common asked questions.

Feel free to call or email us with a question not covered by our FAQ section. We pride ourselves in Customer Service and are standing by to answer your questions. To schedule an appointment, please call us at 919-772-8110.

Home | Services | Fireplace Accessories | Innerchange Magazine | Timeshare