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Frequently Asked
Questions (FAQ's)
Home | Fireplace
Accessories | Services | Innerchange Magazine
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How often should my chimney
be cleaned?
How long will it take to clean my chimney and is there any Mess?
How much will this cost?
How do you clean a
chimney ?
Do you install caps? How much?
Can you do repairs?
I
have rust stains running down side of my chimney. What causes this!!
What is a chimney liner?
How often should a dryer vent be cleaned?
What
is the difference between a Pre-fab fireplace and a Masonry
Fireplace?
What is the difference between vented and non vented gas logs?
You sell gas logs but can you run the gas line for me?
My chimney has white stains on the brick. What is this?
What can be done to prevent the stains?
Can you get replacement glass for my fireplace doors?
Why should we choose you as our chimney professional?
I get birds in my chimney every year. What can I do to prevent this?
Do you have references?
What
areas do you service?
Can
you remove live animals from my chimney?
How often should my chimney be
cleaned?
The National Fire Protection Agency (NFPA)
recommends a yearly inspection and cleaning and repairs done as necessary.
Free standing wood stoves or fire place inserts used to heat the home
should be inspected and cleaned if needed every year. Regular open
fireplaces need to be maintained and cleaned on a consistent basis
as well. Usually a cleaning is needed for every cord of wood burned
or at least 2-3 years.
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How long will it take to clean my chimney and is there any MESS!!
It usually takes about an
hour to clean
most masonry chimneys including setup of tarps, vacuum and tool and
taking them down.
We guarantee absolutly No Mess in your home.
Pre-fab fireplaces typically take about 35-45 min.
Inserts can take from 1-3 hours depending on how often they are cleaned,
the type of wood burned, and the way the stove is operated. (Chocked down to slow smolder type burning will
produce more creosote taking longer to clean.)
There is no mess. We have tarps, vacuums and brushes to clean
your chimney without making a mess in your house.
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How much will this cost?
Service Rates:
- Level 1 Inspections Only: $65 (For
more info on inspection levels click here
- To clean Brick/masonry chimney:
$179
Sale $169 includes Level 1 inspection: (for
inserts/woodstoves see pricing below).
- Clean Pre-fab fireplace (Hardie Plank, Wood
or vinyl siding type product on outside of chimney):
$164
sale $154 includes Level 1 inspection.
- Wood-stoves and inserts cleaning starting at: $199 includes
Level 1 inspection
we remove the stove/insert and clean chimney, reinstall and clean
inside of woodstove
insert.
- Wood Stove/Insert Removal and disposal: $100 to 150 (removal)+199
(cleaning)=$349 This includes: cleaning the chimney
and removing the stove at same time. (we can leave the stove or
take to recycling facility) let us know in advance.
- To remove and dispose of woodstove/insert: $199 and up
for removal only of woodstove insert. We will remove and
haul off to recycle.To remove woodstove/insert and leave onsite
$189. no cleaning of chimney flue. We brush out
debris behind the wood stove and off walls of firebox, reinstall
damper blade and handle if avaliable. If new damper blade and handle
are needed they start at $150.
SALE ON DRYER VENT CLEANING... $10 Off....
- Dryer vent cleanings start at $139 (dryer on lower
level) to $149 for most 2-3 story homes. Replacing
vent hose from dryer to pipe in wall is $3.00 per foot. (UL listed
non flamable dryer venting pipe) Dryer vents through roof
is $149.
- Video scan of the chimney starts at
$199 (chimney may need to be cleaning, see price
above)
- Firebox Back Wall removal and rebuild starts at $495. Side
walls start at $350.
- Water repellant treatments have to be quoted on an individual
basis. We will be happy to come by and look at your chimney, just
give us a call.
- Hook up gas logs in fireplace with existing gas line. $85hr.
(min 1 hr) + parts.
- Remove gas logs in firepalce and cap line if needed, $85hr
(1hr min) + parts
- Replace chase cover on pre-fab chimney:
starts at $425 and up. depends on material and height and
size of chimney top. Cost of additional repairs are estimated
on a per project basis. Call for free quote and inspection of chase
top.
- Prices for chimney caps
are figured on size of chimney, number of flues to cover, and materials
wanted. We carry Stainless steel and copper both with lifetime warranty.
- Carpet & Upholstery Cleaning. We can also clean your carpet,
furniture, tile & grout and more. Check us out at AbsoluteBestCarpetCare.com
.
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How do you clean a chimney?
We clean most chimney from inside the home. Upon entering your home
we are careful to find the best way for us to get equipment and personal
in and out of your home. We need some space in front of the fireplace
to spread out the 9 x 12 ft tarp that covers the carpet and
hearth. "Special Stuff" on the mantel or walls above
the fireplace is safe. If you want to remove items on the mantel please
do. We set up all needed tools and our special
chimney vacuum to aid in dust control. We wear coveralls, gloves
and a respirator if needed to protect us from creosote dust and ash
in the chimney. We assess the chimneys condition noting any problems
and proceed with cleaning.
We start by removing the grates and any ash from the firebox. The
walls and damper blade are brushed with a hand brush to remove
any soot and creosote from this area.
We remove the damper blade and handle (if possible) to check for rust and missing parts.
While cleaning the firebox area we are checking for cracks in brick and missing
or severely eroded mortar joints.
On "Pre-fab" models fireplaces we are checking for cracks in the back and side refectory panels in the firebox. Some hairline cracks are acceptable and a part of normal operations, however we are looking for larger cracks and gaps that will allow fire to reach the metal box enclosure of the fireplace. This can cause damage to the firebox making it unsafe for use. These panels are
replaceable so do not fear. We can most likely find and replace old
damaged panel making your fireplace usable again.
On masonry chimneys we reach up inside the smoke chamber area with
hand brush to clean the breast area
and the sides where the larger brush misses.
Next, we insert a steel wire brush attached to a
flexible fiberglass rod and clean the upper smoke chamber area. The brush is pushed up into the flue, working in a scrubbing motion with sections of fiberglass rods added until the brush exits the top of chimney.
The process is reversed, and the liner is check for cracks, gaps and missing joints using a
spotlight.
We clean off debris that has fallen onto smoke shelf, the damper
blade, handle and cotter pin is put back in place and dust is swept out of firebox. We vacuum off the hearth, and remove all equipment and tarp from your house, complete the invoice, get payment for the amount due, thank you for the business, sprinkle some
good luck around and look forward to the next customers dirty chimney. The
whole process takes about 1 hour more or less depending on
conditions and such.
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Do you install chimney caps? How much?
Yes, We carry Stainless Steel and Copper Chimney Caps that carry a
lifetime guarantee. A cap will keep out animals, leaves, twigs,
and rain. Rain entering from the uncovered top, does most of the damage
in a chimney by getting into the mortar joints inside the firebox
causing them to become weak and deteriorate. The
single flue cap chimney cap starts at $125
Installed and
are priced according to size.
Multi-flue caps (covering more than one flue) start at $225
installed and go up depending on size wanted. Custom caps are
priced according to size and material used, (ie., Stainless Steel
or Copper.) Call 919-772-8110 for more info.
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Can you do repairs?
YES, we repair fireboxes, replace lost or damaged damper blades or
install top
mount
damper if a replacement blade is not available. We also repair
crowns, replace rusted chase covers, install chimney caps, and apply
water repellant treatment
to chimneys. If
you are having problems with your chimney, we can most likely find
a workable solution. Call Chimney Keepers with your problem,
we want to help! 919-772-8110
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I
have rust stains on the top and running down the siding of my chimney. What causes this and
what can be done about it.
Pre-fab
fireplaces have a metal covering (chase
top) to prevent water from entering the interior of chimney structure.
The chase top is usually made of a cheap galvanized sheet metal. Over
the
years the metal coating wears off from sun, rain and other forces.
Most tops have a low spot that holds water as well. When you get pine
straw and leaves blowing around some are bound to get stuck on the
water that has collected during rain, snow, ice storms. Pine straw
and certain leaves are very acidic when they are decomposing especially
when sitting in water. The acid breaks down the galvanized coating
and you soon get bare metal.
After a while the metal starts to rust
and when water runs off the top during a rain it carries the rust
down the side of your beautiful siding causing a stain that's get
bigger over time. You may even hear water dripping on the inside of
chase after a rain event as the rust has pitted
the metal allowing water to seep through. Then you know you have a
problem. The rust stains on outside of chimney are the first clue
as it can take several months for the metal to pit enough for water
to seep through. The time to act is when you first notice
rust stains not when you hear water dripping...
The best way to fix the problem is to remove old rusted chimney chase
top and replace with new one. We use and recommend stainless
steel for its strength and ability to resist rust. You can use
the regular galvanized metal when is less costly but not as long lasting.
The cost difference is usually $150-$175 less than stainless steel.
We now have a product called ColorClad. it's the metal used
for the nice looking roof you see and you can get in colors with has
a 25 yr warranty against rust. This is a good alternative to Stainless
Steel and better than galvanized. Plus, it less costly than stanless
steel.
Oh, another thing, the stainless steel top has a lifetime warranty
against rust, corrosion and manf. defects. The galvanized cap only
comes with a 6 month warranty against rust and manf defects only.
On the other hand Color Clad metal has a 25yr warrenty is
better than galavanized and less costly than Stainless and come is
colors like white, sand, brown, black and more., Sounds like a easy
choice to me... :)
To get a cost estimate call us at 919-772-8110 also remember,
stainless steel or color clad product is a good selling point in the
future and good peace-of-mind today.....for more info click
here.
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to top.
What is a chimney liner?
Currently, most masonry chimneys are built with terra-cotta clay tiles
stacked and mortared inside the brick structure. These tiles serve
as a gas-tight and heat-resistant insulator against the masonry structure.
Without a liner, or with cracked and damaged liners, there would be
heat transfer or actual seepage through the brick and mortar. A liner
is a stainless steel tube inserted into a chimney to draft an furnace,
woodstove or fireplace. The appliance will vent through that stainless
pipe and use the existing chimney structure as an encasement. New
liners are gas tight systems insulated for highest efficiency. This
system can solve most drafting and safety issues of chimney fire damaged
or older unlined chimney flues. For more info about chimney
Liners at Chimney Safety Institute click
here
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How often should my dryer vent
be cleaned?
Most dryer vents should be cleaned at least every two years
or so. This depends on the length of your vent, how many turns and
how often the dryer is used every week. Dryers that have short vents
and little usage may be able to go longer than normal before being
cleaned. On the other hand if you have a large family and/or are constantly
running the washer and dryer then you might need to have a dryer vent
cleaning yearly..
Cleaning the dryer vent can help prevent the possibility of a fire
in your house or dangerous carbon monoxide gas buildup, in the case
of a gas dryer, plus can save you money on electricity or gas cost.
A clean vent pipe allows the dryer to move the proper amount air through
the system taking the humidity out of the clothes, caused by the heating
of gas burners or electric elements in your dryer thus allowing your
clothes to dry quicker with less energy consumed. Take time to
notice if your dryer is running longer with the same amount of clothes,
it may be time to have the vent cleaned. And, with all the talk about
power shortages we all must do our part and make sure all our appliances
are operating at peak efficiency.
Speaking of energy savings, one of the best
ways is with a programmable thermostat that will automatically raise
and lower the temp in your home when you are away.
They work by allowing the temp to raise during a summer day to around
80-81 and before you get home have the temp back to 78. Some other
ways of saving energy is to set your A/C cooling temp at 77 or 78
degrees instead of 74 or lower, and during heating season try 68 instead
of 70. You won't notice the difference till the electric or gas bill
comes. (If you need help figuring out how to spend all the money you
saved give me a call... :) I try to hang clothes out on nice
days to get the FREE drying provide by Mr. Sun. I figure some thing
in life are free, you just have to take advantage of them....
climbing down off my soap box now......
We often see the white vinyl vent coming out the back of 60%
of dryers we service. This type of vent pipe is very highly flammable
and causes dangerous fumes when burning. If the lint catches on fire
while the dryer is running it can blow flames into the vent pipe catching
the vinyl connector between the dryer and wall on fire. It can also
blow flaming balls of lint around in the area where the dryer sits
and behind the sheetrock behind the dryer which causing the fire to
spread faster. Hopefully, you catch it soon enough and the Fire
Dept gets there in time to keep the damage to a minimum. The washer/dryer
area is one place we recommend putting a smoke detector to
give a early warning about smoke or fire in this area and have a good
ABC type fire extinguisher in that area handy in case you need
one quick. That can be the difference between knocking down a small
fire or having the house burn down.
We can replace the old vinyl dryer vent material with the new flame
resistant silver UL listed flex.
Pricing for dryer vent cleaning starts at $129 for one
story house with dryer venting down under the floor, and $139
for 2 story with dryer up stairs and venting out high. This includes
up to 25 ft of vent. Other guys give a low price but for only
5-6 ft of vent to clean
.
If the dryer is on bottom floor of home and vents out down low this
is considered a one story price. Flame resistant dryer vent run $3.00
per foot.
In addition, we are equipped to completely replace
an old unsafe dryer vent with new sheet metal vents or metal flexible
vents where needed in most cases. Call Chimney Keepers at
919-772-8110 today and get your dryer vent system serviced and
cleaned.
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What is the difference between a
Pre-Fab fireplace and
a Masonry fireplace ?
The quickest way to tell is by the chimney outside.
If its covered in wood or vinyl siding like the house it most likely
a pre-fab. Pre-fab fireplaces are installed on site from UL listed
components made in a factory, while a masonry chimney is constructed
on site by brick masons. A pre-fab chimney has a metal pipe
flue to vent smoke out of house. Pre-fabs are smaller and some have
blowers built in. All pre-fab fireplaces are UL listed. The
pre-fab chimney is encased in a wood chase covered by a metal cap
to prevent water and provided with termination cap on top.
A masonry/brick chimney is
built on site using brick and terra cotta tile for liners and is more
expensive to build to maintain. Most masonry chimneys do not have
chimney caps installed allowing water and animals to get inside the
structure and sometimes inside your house. A pre-fab fireplace can
be removed if damaged and replaced with new unit for less cost than masonry
chimney. Pre-fab fireplaces are not any more or less safe than masonry
fireplaces. They are just different. But both will help keep you
warm and they are romantic!!
Call Carl for more info at 919-772-8110.
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What is the difference between vented and non vented gas logs? What else is there?
There are several different types of gas logs. We deal with the most popular types, vented and non vented or heating logs. The differences between these two logs sets is very technical. But to boil it down, Vented type logs can only be used in fireplaces with a
working chimney that meet current codes. The damper is locked open upon installation must be kept open when burning. Placement of the logs can be changed to make the fire look different. The flame has a more orange look and soot is more prevalent in the chimney. A chimney cap is HIGHLY recommended when using either type of log set to prevent water and other debris from falling on the log set. Water can rust the burner, grate and also damage the logs in a short amount of time.
Non vented logs can be used in firebox's, when approved, with or
without a chimney flue and still meet current building codes. The damper (if there is one) is only cracked open (1/4" to 3/8") allowing most of the heat to enter the living space.
If you are using a vent free fireplace a window need's to be cracked
open during use to allow for fresh air into the home. Once
vent-free logs are set up they must stay in this configuration through out
their life. The flame is more blue with yellow tips and these logs produce no soot. In some cases they don't look
that great in the fireplace. However, most of the newer models have come a long ways in the looks dept.
To find out more info about the good and bad of un-vented logs read this
in-depth article at this fine site. here.
Direct Vent
We are now handling Regency Fireplace Products.
They offer a nice looking direct vent alternative to vent less logs with out the indoor air pollution problems. These units
produce a good amount of heat and with blowers, can provide enough heat
for
medium size house for less than regular gas logs. And, Yes they do
work during a ice storm with no power for the fan. You still get
good heat circulation through the vents and lots of heat off the
ceramic glass front area. I have several
customers with Regency gas inserts that did just fine with no
power. To find out more click here.
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You sell gas logs but can you run the gas line for me?
We are not able to run the gas lines into fireboxes at this time. If you look in the
yellow pages under "Gas Lines" you will find several company's that provide this service. I recommend
getting at least 2-3 different price quotes
before deciding on one company. You may also want to check out the BBB website at
Better Business
Bureau Web site. After the line is installed we are able to hook
up your new gas logs.
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My chimney has white stains on the brick what is this?
The white stains or powder-like
material is often the result of water penetration of the chimney.
During a rain, snow, or ice storm water is absorbed by the brick and
mortar crown. In the case of snow or ice storm the freeze thaw cycles
can enlarge the cracks on the top of the chimney mortar crown allowing
water to enter the structure this way. The chimney will soon saturate
with water. As the chimney dries, lime and salts from brick and mortar
are pushed out of the pores of the chimney. Wood in contact with the
chimney can also absorb water, and in most cases, start to rot. This
is a common problem that we can help prevent. The cost of this service
depends on many factors. Call us for more info or to schedule a visit.
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What can be done to prevent the white
stains on my brick?
The first step is a visual evaluation of the chimney crown, mortar joints
and flashing. Often we find the crown has cracks caused by shrinkage of the mortar
during construction. These start out as hairline cracks but get bigger over the
years from freeze thaw-cycles and the natural expansion-contraction that occurs during the spring & summer seasons.
If the chimney has darkened from mold and mildew, we recommend cleaning the surface of the brick
with a power washing. This opens the pores of the brick and
cleans off mold and mildew deposits. We apply a layer of CrownSeal on the mortar crown sealing the cracks but remaining flexible to allow for expansion-contraction cycles. Afterwards then apply the water repellent product ChimneySaver® with a low pressure sprayer. Both products have a 10-year warranty and we have confidence in their ability
to perform as stated.
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Can I get replacement glass for my fireplace doors?
Yes, we now have a
great source
where we can provide high temp tempered glass for fireplace
doors. We need length, width, and thickness of glass
and if the glass is enclose in full frame or has exposed edges. Turnaround time is 7-10 days.
We can also get super high temp ceramic glass especially for woodstove inserts
and free standing models. For more info click here.
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Why should we choose CHIMNEY KEEPERS as our chimney professional?
Because that is exactly what we are-Professionals. Chimney
sweeping is a very straightforward, simple maintenance process
but, there are aspects of chimneys and venting systems that are
very technical. Ongoing training is needed to provide accurate evaluation
reports and building codes are always changing. Chimney Keepers is
a current member North Carolina Chimney Sweep Association (NCCSA). This helps us keep up to date with the latest changes in our industry and code changes at the state level.
We carry business liability insurance and we are bonded for your protection. You may see our vans on the road, and we have a yellow page presence in both the Bellsouth Yellow pages
(13 years) and the new Talking Phone Book (5
years) yellow pages.
Call us for more info or to schedule an appointment 919-772-8110
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Do you have references?
We can give you the names of past customers, realtors and property management
company's we have performed chimney services for in the past if you desire. Please call and let us know in advance. We will be happy
to let you hear all the nice things our customer are saying about us!!
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What can I do about the birds in
my chimney ??
The chimney swift, a colony bird from South America, spends the summer in your
chimney nesting, raising their young and getting ready for the long flight back to the forests of Peru.
Chimney
Swifts on average eat several times there weight in flying bugs such as mosquito's. Being a colony bird they will return to the
same chimney they hatched in each year. We start seeing the birds in this area mid to
late April. They stay until mid Sept and are usually gone by the first cold snap. We like to wait until the birds are gone
or between nesting activity to
put out the "No Vacancy" sign.
These birds can have 1-2 nesting a year depending on weather and other factors. The
hatching period usually lasts 4-5 weeks with a 1-2 week period
between hatchings. We recommend cleaning the chimney
if to remove the bird debris and any flammable material
that may be in the chimney area. Next step is to install a stainless
steel chimney
cap. This will prevent birds, squirrels and other animals from entering the chimney along
with rain and leaves. From then on your bird and small animal problem is solved and you are the
hero. So, make that call today to schedule your appointment. 919-772-8110
Way the By, after we install a chimney cap on your house be sure to tell your neighbor about us as the birds that were in
your chimney, will head for the
closest uncapped chimney. I have worked my way around cul-de-sacs installing
caps as the bird moved from house to house. ( I love my job!! lol)
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What areas do you service?
We provide quality service in the following areas:
Angier, Apex, Cary, Clayton,
Fuquay Varina, Garner, Holly Springs, Willow Springs, Raleigh/ N. Raleigh areas. For other areas east and south of Garner
(Smithfield, Selma, Benson etc.) please call and inquire. call
919-772-8110.
For Wake Forest, Durham and areas north and west towards Roxboro,
area, please call:
Steve Sterling at Carolina Chimney 919-562-7668 or
Dudley Hampton at Mr. Soot Chimney 919-874-0300
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Can you remove live animals from
my chimney?
We are not equipted to remove
or trap live animals but we do refer a local company we know in the
area. They do animal removal and cover the area from Raleigh to Chapel
Hill and north to Durham. click
here. for more info. Be sure to let them know you got info from
Chimney Keepers. The phone number for Southern Wildlife and Land is
(919) 796-1829 Alex Freeman.
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These are just a few of the answers to the most common asked questions.
Feel free to call or email us with a question not covered by our FAQ
section. We pride ourselves in Customer Service and are standing
by to answer your questions. To schedule an appointment, please call us at 919-772-8110.
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2000-2012 Chimney Keepers. All Rights Reserved.
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